Q: What is your TAT?
A: Standard turn around time is 15-20 business days. Preorders are clearly marked with a turn around of 6-8 weeks. (for more details please see our shipping policy)
Q: Where is my order?
A: Until your items are completed your order status will remain the same. when an order is made we then print the label and take it to the post office within 24-48 hours. Tracking can take several days to update, and USPS often misses scanning the package. If your order is past the TAT PLEASE do not hesitate to contact us.
Q: How do I know what size to order?
A: Every child is built differently so sizing can be difficult to determine at first. Although we believe our items to be a standard fit measuring is always best. Sizing information for leg warmers can be found in the description on each listing.
Q: I purchased socks and joggers but the fabric feels slightly different.
A: This may happen for 2 reasons. First, we most frequently offer DBP which is a buttery soft fabric however on occasion will list CL, bullet, velvet, ect. These are all clearly marked in the description for the listing. Second, we source fabric from multiple places to provide the greatest selection and highest quality! The fabric feel and color can vary from one printer to the next.
Q: My item doesn't look exactly the same as the listing photo.
A: Each handmade item is made as it is ordered and therefore will be uniquely one of a kind depending on where it is cut from the fabric. This is especially prominent in tie dyes and stripes. Listing photos are often digital or premade using a larger or smaller size so the scale of the fabric can vary slightly as well. Colors can also vary due to device settings or lighting.